Agreement to These Terms


These Terms & Conditions ("Terms") govern your use of www.dependableservicessurfcity.com (the "Website") and any request, form, or communication submitted through the Website. The Website is operated by Dependable Plumbing Services, LLC ("Dependable," "we," "us," or "our"). By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website.


These Terms apply to the Website. They do not replace a signed estimate, work authorization, invoice, membership agreement, financing agreement, warranty, or other service-specific agreement. If these Terms conflict with a written agreement for services, the service-specific agreement controls for those services.


Eligibility and Authority

You must be at least 18 years old and legally able to enter into a binding agreement to use the Website. If you use the Website for a business, property owner, tenant, or other person, you represent that you are authorized to act for that party.


Website Information and Service Availability

Website content is provided for general information. Service descriptions, availability, service areas, scheduling windows, pricing examples, promotions, and other content may change without notice. Services are subject to technician availability, applicable licensing requirements, access to the property, an on-site or remote assessment, and acceptance of a written estimate or work authorization when required.


Information shown on the Website is not a binding estimate or guarantee. A price, timeline, diagnosis, or recommendation becomes binding only when stated in a written agreement authorized by Dependable.


Service Requests, Scheduling, and Emergencies

Submitting a form, booking request, email, or text message does not create a confirmed appointment. An appointment is confirmed only when Dependable sends or provides confirmation. You are responsible for providing accurate contact, property, access, and service information and for promptly notifying us of changes.

The Website, email, and text messaging are not monitored continuously and should not be used for life-safety emergencies. For an urgent plumbing or HVAC request, call (910) 803-3487. For fire, gas, carbon-monoxide, medical, or other life-safety emergencies, leave the area when appropriate and call 911 or the applicable utility emergency line.


Estimates, Payments, Cancellations, and Warranties

Any estimate, deposit, payment, cancellation, rescheduling, refund, financing, and warranty terms applicable to a service will be disclosed in the relevant estimate, work authorization, invoice, membership agreement, or other written service document. Those service-specific terms control. Website content does not create a warranty. Any warranty is limited to the written warranty provided with the applicable service.


Communications

If you provide contact information, you authorize Dependable to contact you as reasonably necessary to respond to your inquiry, schedule or perform requested services, provide requested information, and administer the customer relationship, subject to applicable law and your communication preferences. Consent to receive text messages is governed by the SMS Terms & Conditions below and is not a condition of purchasing services.


Acceptable Use

You agree not to misuse the Website. Prohibited conduct includes:

  • Submitting false, misleading, fraudulent, unlawful, threatening, or abusive content.
  • Attempting to gain unauthorized access to the Website, accounts, systems, or data.
  • Introducing malware, scraping the Website in a disruptive manner, interfering with security features, or overloading Website infrastructure.
  • Using Website content or contact information for spam, unauthorized marketing, impersonation, or unlawful activity.


Intellectual Property

The Website and its text, graphics, logos, photographs, videos, layout, software, and other content are owned by or licensed to Dependable and are protected by applicable intellectual-property laws. You may view and print reasonable portions for your personal, noncommercial use. No other right or license is granted without our prior written permission.


Third-Party Services and Links

The Website may link to or use third-party services, including scheduling, payment, customer-management, mapping, social-media, communications, analytics, and financing platforms. Third-party services are governed by their own terms and privacy practices. Dependable is not responsible for third-party websites, services, availability, security, or content.


Disclaimer of Website Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE IS PROVIDED "AS IS" AND "AS AVAILABLE." DEPENDABLE DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT WEBSITE INFORMATION WILL ALWAYS BE COMPLETE, CURRENT, OR SUITABLE FOR A PARTICULAR PURPOSE. THIS DISCLAIMER APPLIES TO THE WEBSITE AND DOES NOT LIMIT ANY EXPRESS WRITTEN WARRANTY PROVIDED FOR SERVICES.


Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DEPENDABLE AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, AND THIS SECTION DOES NOT ALTER LIABILITY GOVERNED BY A SEPARATE WRITTEN SERVICE AGREEMENT.


Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold Dependable harmless from claims, losses, liabilities, and reasonable costs arising from your unlawful misuse of the Website, your violation of these Terms, or content you submit through the Website. This obligation does not apply to the extent a claim results from Dependable’s own negligence or willful misconduct.


Privacy and SMS Terms

Our Privacy Policy explains how we collect, use, and disclose personal information. If you opt in to text messages, the SMS Terms & Conditions in this packet also apply. The Privacy Policy and SMS Terms are incorporated into these Terms by reference.


Changes to These Terms

We may update these Terms from time to time. The revised Terms will be posted on this page with a new effective date. Changes apply prospectively when posted unless applicable law requires another form of notice or consent.


Governing Law and Severability

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles. Any dispute relating solely to Website use will be brought in a court of competent jurisdiction serving Pender County, North Carolina, unless applicable law requires otherwise. If any provision is found unenforceable, the remaining provisions will continue in effect.





Contact Us

Dependable Plumbing Services, LLC

113 Leyland Way, Hampstead, NC 28443

Phone: (910) 803-3487

Email: dependablesurfcity@gmail.com