PRIVACY POLICY

Effective Date: August 10, 2026

Overview

Dependable Plumbing Services, LLC ("Dependable," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.dependableservicessurfcity.com, request plumbing or HVAC services, communicate with us, complete a survey or form, or otherwise interact with us.


Information We Collect

Information you provide directly. We may collect:

  • Identifiers and contact information, such as your name, email address, telephone number, service address, billing address, and preferred contact method.
  • Service and property information, such as the type of request, equipment or system details, photographs, access instructions, appointment preferences, estimates, work history, and information you include in forms, surveys, reviews, emails, calls, or messages.
  • Transaction information, such as services purchased, invoice and payment status, and limited payment-related information. Payment-card information may be collected and processed directly by a third-party payment processor rather than stored by us.
  • Communications and consent records, including call, email, chat, and text-message content; the telephone number used; the date, time, source, and scope of an SMS opt-in; and opt-out or help requests.
  • Employment-related information if you submit an application or employment inquiry through the Website.


Information collected automatically. When you use the Website, we and our service providers may collect device and usage information such as IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, timestamps, cookie identifiers, and interactions with the Website.


Information from other sources. We may receive information from service providers, referral partners, public sources, social-media platforms, customer-management systems, payment processors, and communications providers, consistent with their privacy practices and applicable law.


How We Use Information

We may use personal information to:

  • Respond to inquiries; schedule, dispatch, perform, and follow up on requested services; prepare estimates; process transactions; and provide customer support.
  • Send appointment confirmations, reminders, technician updates, requested information, service follow-up, and other communications consistent with your choices and applicable law.
  • Maintain customer, service, consent, accounting, safety, quality-control, and business records.
  • Operate, secure, troubleshoot, analyze, and improve the Website, services, communications, and customer experience.
  • Prevent fraud, misuse, security incidents, and unlawful activity; enforce agreements; protect rights and safety; and comply with legal, tax, insurance, licensing, and regulatory obligations.
  • Send marketing communications when permitted by law and consistent with your preferences. This draft SMS program does not authorize promotional text messages.


How We Disclose Information

We may disclose personal information in the following circumstances:

  • Service providers. We may use vendors that support website hosting, scheduling, dispatch, customer relationship management, communications, SMS delivery, email, call handling, payments, accounting, analytics, advertising, security, data storage, and professional services. These providers may process information only as needed to perform services for us and subject to appropriate obligations.
  • Business and professional purposes. We may disclose information to insurers, auditors, accountants, attorneys, financial institutions, subcontractors, manufacturers, suppliers, and other parties as reasonably necessary for a requested service or legitimate business purpose.
  • Legal, safety, and enforcement purposes. We may disclose information when we reasonably believe it is necessary to comply with law or legal process, respond to lawful requests, investigate fraud or security issues, enforce agreements, or protect the rights, property, health, or safety of customers, employees, the public, or Dependable.
  • Business transactions. Information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable law.
  • At your direction or with your consent. We may disclose information when you request or authorize us to do so.


SMS and Mobile Information

If you opt in to receive text messages, we use your mobile number and SMS consent records to send and administer conversational and informational messages related to customer inquiries and requested services, such as scheduling, appointment confirmations, technician arrival updates, rescheduling, requested information, and service follow-up.


No mobile opt-in or text-message consent will be shared with third parties or affiliates.


We do not sell, rent, or transfer mobile opt-in data or text-message consent for any third party’s or affiliate’s marketing or promotional purposes. Vendors acting solely on our behalf may process mobile information only as necessary to operate and support our messaging program; they may not use it for their own marketing.


Cookies and Similar Technologies

The Website may use cookies, pixels, local storage, and similar technologies for essential functions, preferences, performance, security, analytics, and, where used, advertising measurement. You may control some technologies through browser settings or a Website cookie-preference tool. Blocking cookies may affect Website functionality.


Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain warranty and service records, document consent and opt-out requests, comply with legal and accounting obligations, resolve disputes, and protect our business. Retention periods vary according to the type of information and applicable requirements.


Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.


Your Choices and Privacy Rights

You may:

  • Opt out of text messages by replying STOP. You may also communicate an opt-out request in any other reasonable way that clearly tells us you no longer want text messages.
  • Request SMS assistance by replying HELP or contacting us at (910) 803-3487 or info@dependablesurfcity.com.
  • Use an unsubscribe link in a marketing email or contact us to update communication preferences.
  • Adjust browser or Website cookie settings where available.
  • Ask to access, correct, or delete personal information, subject to identity verification, legal exceptions, and record-retention requirements. Residents of some states may have additional rights under applicable law.


We will not unlawfully discriminate against you for exercising an applicable privacy right.


Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided personal information, contact us so we can review and address the matter.


Third-Party Links and Services

The Website may link to third-party websites or services. Their privacy practices are governed by their own policies, and this Privacy Policy does not apply to information they collect independently.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. We will provide additional notice or obtain consent when required by law.


Contact Us

For privacy questions or requests, contact:

Dependable Plumbing Services, LLC

113 Leyland Way, Hampstead, NC 28443

Phone: (910) 803-3487

Email: info@dependablesurfcity.com